Support
Before contacting our support team, please consult our manuals which are included with our software package for your convenience.
Surfray is focused on product usability both for our customers and for our customers’ customers. To extend this focus, Surfray provides the utmost in customer service and support.
Levels of Support
Surfray is dedicated to providing service on all levels and variations of BehaviorTracking, be it MondoSearch standard, MondoSearch Enterprise or SharePoint Portal search related issues.
Standard support (CD & Hosted customers):
Reactive support during business hours on Ontolica
Gold Support (CD & Hosted customers):
27-7 phone and e-mail support on Ontolica
Please contact sales for further details about what is included with the various support levels.